Delivery

Shipping is free for amounts over 150 euros throughout Italy, for amounts less than this figure the shipping costs are 6.00 euros, except for different temporary promotions. In Europe, shipping costs vary depending on the destination country and are shown at checkout after indicating the shipping country and before payment.

Lokkyn ships in Italy and all over the world using the best express courier services. All goods shipped from Lokkyn.com are carefully packed. Together with the shipped goods, Lokkyn.com will include a tax document or invoice with detailed prices and discounts in the package, if expressly requested during the order.

DELIVERY TIMES

Delivery times are conditioned by the destination areas of the products.

ITALY: delivery is indicatively expected within 2/3 working days from shipment.

EU European countries: delivery is indicatively expected within 3/5 working days from shipment.

Non-EU European countries: delivery is indicatively expectedwithin 3/5 working days from shipment.

Rest of the World: delivery is indicatively expected up to 5/7 days from shipment with Express Service.

FREE INSURANCE

Lokkyn.com is covered on all shipments by free insurance against theft and/or accidental damage. The insurance remains valid until the goods are delivered.

ORDER FULFILLMENT

All orders duly completed will be processed within 24 hours, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturdays and Sundays and/or other public holidays will be handled on the first following working day.

FOLLOW YOUR SHIPMENT ONLINE

Lokkyn.com offers its customers a shipping service that can be traced at any time, thanks to the service made available by partner couriers. The Customer will receive an e-mail confirming the shipment of the goods with a link to the tracking page provided by the courier which will allow him to check the progress of his shipment at any time. Alternatively, you can always check the delivery status in real time in the "My Orders" section of your account. 

WORLD SHIPPING

Shipments can be of the type DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Pay) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal , Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries, which are not subject to the payment of VAT on the purchase price.

CONDITIONS OF DELIVERY

Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reservation or refuse the delivery. Any anomalies must be promptly reported to the local office of the courier who made the delivery and to Lokkyn.com, by sending an e-mail to our Customer Service. If the Customer refuses delivery of the goods, any shipping costs necessary for returning the package to Lokkyn.com will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer upon registration, the parcel will be returned to Lokkyn.com at the Customer's expense. In this case, Lokkyn.com will deduct this amount from any refund due to the Customer.